Barnes and Noble Experiencing Massive Website Issues

Barnes and Noble has been experiencing massive problems with its website. Customers are facing difficulties in accessing any of their paid content when logging into the company’s dedicated web-page. The online browser based reader has been down since Thursday and many people are not able to make purchases or sync their content. A growing number of users have been letting us know that their gift-card balance is showing zero, even though they have credit on their account. Pleas for assistance sent over to B&N’s customer service or tech support department are going unanswered.

The main Barnes and Noble website is loading fine, but if you want to view any content stored in your account you will be greeted with a slew of error messages. When the webpage does load, in rare cases, you see an entire screen of SQL errors. All of the dedicated apps for iOS, Android, and a myriad of other platforms seem to be running fine and the problem seems to be isolated to the web content.

Michael Kozlowski (5219 Posts)

Michael Kozlowski is the Editor in Chief of Good e-Reader. He has been writing about electronic readers and technology for the last four years. His articles have been picked up by major and local news sources and websites such as the Huffington Post, CNET and more. Michael frequently travels to international events such as IFA, Computex, CES, Book Expo and a myriad of others. If you have any questions about any of his articles, please send an email to

  • Stephen Yuan

    Could it possibly be all the traffic generated by their servers converting Fictionwise content to the NOOK store?  I’m hearing stories of people with three or four hundred books from Fictionwise and Ereader.  

  • Lynn Mershon Calvin

    or more- just got 1432 fictionwise/ereader books transferred over.  I can get them onto my Android devices, but not the eink device.

  • piprogers

    Since getting a B&N gift card for Xmas, I used it to purchase digital video content. I have been trying to access it, with nook video on my iPad iOS 5.1 for the last week. I have been through a vicious cycle of a blank sign-in success screen and the nook video app not recognizing my account email and pass. I have spent evenings using their support chat, being cut off most of the time. And the phone support does not answer the phone – only refers customers to online support. Like I said, vicious cycle.