Trouble with Nook

[Masseurhanz]

Xash: there is a spot below where you put the authors name called "series" where you can put in the name of the series. i.e. Piers Anthony's Xanth series you would put in "Xanth". Right below where you put the series in there is a place where you can put which number the book is in the series.

dawkins: nope they will always go into the "my documents" section.

[Squeak]

Unfortunately, when you send books from Calibre to the Nook, the always go into the 'My Documents' section. :-(

I wish there was a way to put them in the other section because that section has many more features that the 'My Documents' section doesn't have. I know there is a way to 'jailbreak' the Nook so you can put things where you want and search for them the way you want, but I haven't tested it and hate to recommend anything that voids your warranty.

[Masseurhanz]

Yeah ya might want to wait until the warranty is up to jailbreak it, not condoning hacking though. For one thing if you were to drop it and it breaks and your warranty would normally cover it they won't cover it. Most hardware like this the warranty becomes void the second you jailbreak, hack or otherwise mess with the operating system. Talked to a guy that hacked his iphone and then dropped and broke it. Even though the warranty he had would have covered the phone and he would have been able to get a brand new one they were able to see that he hacked his system and told him "too bad so sad".

[jobows]

calibre has been wonderful to use!!!! There are still several books I need to edit. Only thing I don't like is If the book is in a series you have to manipulate the title for your liking. Unless theres an easier way?!?!?

Like you said-- you have to edit the title- I always use the format of "Series title #XX: Title of book" That way they are always listed together if in alphabetical form... I know it is a pain-- but I like my series books together!

[jobows]

You guys do know that you don't have to input EVERYTHING into Calibre right? If you go into 'edit metadata', there is a button on the very bottom/left hand side that says 'fetch metadata' -- you can click that & MOST of the time I only have to change the title to organize it to my taste. Also if you look right under the book pic you can see a button that says 'download cover' and they will retrieve the cover for you-- this one, I have to go find the cover I want & to get that, I get a different ISBN.

I hope that helps-- It took me a while to find it and I like it because it is easier than entering the info myself!

[Rae Vynn]

True... after I fetch metadata, I use the method of an acronym for series name, 2-digit book number, and then title.

Then I go get the book cover. If there isn't one, I'll have Calibre generate one.

[Daisy102]

As much as we would like to, as journalists, we don’t always get to experience things as customers do. When we do have a notable customer service experience, we would like to share it with you.

We wrangled our Barnes & Noble Nook the old-fashioned way. No PR reps, no loaners, no overnight shipment. In the interest of having one around the office, we preordered the Nook months ago alongside every other customer, waited our turn, and eagerly tore open the box last week when it arrived.

To a totally white “color” screen. We had a dud on our hands.

After confirming that we weren’t missing any steps, we dialed up 1-800-THE-BOOK, got a customer representative on the line, and explained the situation. No big deal, he told us. Our Nook was defective. He assured us that a replacement Nook would leave that very day via two-day air, and we could send back the old unit when we got it.

Days passed. Almost a week passed. And no Nook. After 30 minutes on hold with the same number today, we told a customer service representative we hadn’t received our replacement. Not surprising, he told us, because there was no note of two-day air service in our return request, and the soonest we would receive a replacement would be February.

So we might have a chance to give it as a Valentine’s Day gift? Might?

All replacements were now treated as new orders, he said, because Barnes & Noble had burned through its entire stock of replacements from the first batch of Nooks and now had none to send out.

Really? Our previous customer service rep had completely lied to us and we would have been waiting week after week for a Nook that would have arrived in months? We broke cover and told them we were reviewing it. It would be useless by February. We needed one now or never.

After a couple more times on hold and consulting some superiors, they magically stumbled upon some more Nooks and sent one out via expedited mail. (Or so they said, this could easily be the third lie we’ve swallowed.)

This entire experience is unacceptable.

Defective Nook owners (and we have to assume there are plenty, if they already depleted all their replacement stock) are now waiting until February for an item they preordered months in advance. Giving it as a Christmas gift? Whoops. Better find a Zhu Zhu.

And to top it all off, we were lied to twice over the phone by Barnes & Noble: Once when they told us a replacement was on the way immediately, and again when they told us there were no more replacements to send out.

We’ll save our judgment for the actual device until it arrives… if it ever does. Until then, you can decide for yourself whether a company that treats customers the way we’ve witnessed deserves your business.