New Pandigital Novel update procedure

[jeth]

Most of the posts I have seen so far refer to an older firmware update process that used the SD card.

What is shown on their web site now uses a bootstrap program that you run on your PC which then downloads and installs the update automatically.

However, some of their instructions must not have been updated. They suggest that you backup your personal data (books, etc.) and make a copy of the old update file in case you have to back off the new one.

But there doesn't appear to be any old firmware file showing anywhere even though I do have the Windows folder view setting set up to show hidden files.

There also is a discrepancy between pages describing the updates; some say it is only for the Canadian model, yet another lists several US models as well.

The old saying is: "If it ain't broke, don't fix it!" but the changes they describe; the new interface, etc. sound good. But I don't want to gamble unless I know I can restore the device if something goes wrong. I recently had to send a GPS unit back because an update turned it into a brick.

My unit is a black 7" version from BJ's which is supposed to be a newer one. It's support specs show:
Hardware platform: RD101-2GB-W
Platform software: AN15-11-05-2010-7D
Application package: BN01-11-05-2010-7D-v2
Adobe RMSDK: 9.1.0

Does anyone have any more information about the update? Pandigital was fairly prompt in responding to my first question, but not so good with my followup one.

[jeth]

FYIW, here's the links to the two pages about the new firmware updates:

http://pandigital.net/?PageID=391 lists the various models
http://pandigital.net/?PageID=395 provides the details about the update

I didn't spot the page explaining how to do a backup first this morning, but I couldn't find the file they described anyway.

OK, I found the backup instructions; there were in PDs email response.
=================
If you have not already done so, we recommend that you perform a firmware update and that you back up all media on your ereader to your PC before performing the firmware update. We recommend that you move the existing upgrade file into a different folder before performing the upgrade, which allows you to revert back to the existing version if desired.
=================

Also, later in the email they said the upgrade was "not" for these models:
=================
This firmware update will enable the device to operate more efficiently and will correct many errros you may be encountering. If you have a 6 inch, 7 inch 4 GB ereader, or a 9 inch ereader do not perform a firmware update.
=================

Yet pages 391/395 explicitly state that it "is".

Add to that, the update procedure given in the email is the old way of using an SD card, and "not" the new way with the PC program.

[wolter]

I keep getting error when i try to run the firmware update. It says it can't read novel information and a huge page of error messages. Any suggestion. I have tried to talk to Pandigital, however they keep saying the firmware download is down, but it has almost been a month. I was also told that the S/N on mine is incorrect, but that it didn't really matter! Help i am almost out of time to return to Bestbuy.