Ebooks will not laod

[debra]

I just got my Pandigital 7" ereader yeterday bought some books and they will not load. It says they are loading but they never do. Please help!!

[Michael Kozlowski]

Are you using Adobe Digital Editions to transfer the books from your PC to your Novel?

[ironsteve]

I've been on a number of e-reader forums to try to solve my problem but none of the solutions seem to work for me. It's a problem that seems to be common with the Pandigital Novel. That is, I purchased a book at Borders but cannot load it onto my Novel.

I downloaded Adobe Digital Editions (ADE) to my laptop and can open the book and read it there. Posters on various forums said to connect the Novel to my laptop and the PD_Novel icon should appear. It did and I then dragged the book to the Novel icon and dropped it there, just as recommended. However, when I open the Novel, the book appears in my B&N library but I cannot open it. The message I get says to use ADE to read the book.

Some posters on other forums said that there should be an Adobe icon on the Novel but I can't find one. I did load the new firmware from Pandigital and maybe that was a mistake according to some users.

Does anyone have a solution to this problem? I sent a message to Pandigital customer service but have not heard back yet (another problem some posters seem to have). My last resort is to call Pandigital customer service.

Any help appreciated.