As you know, CVOID-19 has resulted in millions of people practicing social distancing and a copious number of businesses have closed. Good e-Reader remains open during these turbulent times, but the virus is having an adverse effect on the e-reader industry.
You can expect slight delays when placing your order to when the actual shipment occurs. This is due to a myriad of factors. Some of our manufacturing and distribution partners have delays in place because some of them are based in China. Couriers and shipments are slower. We also spend time disinfecting all of the boxes, to ensure a sanitary conditions.
If you have any questions about your recent order or would like to talk to us about product recommendations, please call us Toll Free at 1-833-373-2337 and hit extension 0. You can also text Good e-Reader at the same number.
GOODEREADER
1505 Renfrew st.
Vancouver, BC
V5K4C8
Canada
If you want to learn more about the device you want to purchase or if you have already received it, Good e-Reader has just launched a new quick start guide and user manual section on the website. Every e-reader that is available for sale on the online store has a digital guide available to download for free. They are in PDF and can be accessed on your MAC/PC or e-reader.
When you place your order or to ship out your order, Good e-Reader requires your phone number. This is because Canada Post, FEDEX, DHL or EMS needs a contact number to call you if your package is going to be late or to contact you.
During the checkout process please include a contact number and area code where the shipping company may contact you. If you have already placed your order and do not enter a phone number, please call us toll-free at 1-833- 373-2337 or send an email to sales@goodereader.com
All of the products listed on the Good e-Reader Store are in US dollars (USD)
When you have placed an order with the Good e-Reader Store, you can track the shipment process in the "My Account" section. When a tracking number has been generated for you order, this information will be displayed. Customers should also receive an automatic notification via email or SMS. If you have paid via PayPal, the tracking information should be attached to your order and Paypal will send the out an additional notification.
The attachment of tracking numbers may vary, depending on stock availability.
Sometimes people prefer to place their orders for products as a guest. This is normally not a problem, your item will be sent out to your mailing address. If you would like to associate your order number with an account you made, after the order was placed, please send us an email to sales@goodereader.com or call us toll free or send an SMS to (833) 373-2337 and we would be glad to help.
When ordering with Good e-Reader it is important that you register an account. It will allow our system to send you email or SMS confirmations on your order and automatically let you know when your order has been shipped, including your tracking number.
Good e-Reader ships our products to almost every country in the world. We believe everyone should have equal access to e-readers and tablets.
Good e-Reader ships a fair amount of products overseas. A select number of products will be shipped from Japan, China, USA and Hong Kong. Shipping from these countries to addresses outside of these countries will sometimes result in taxes. When a product enters your country, from outside the country, customs and duty will have to be paid. Good e-Reader is not responsible for customs and duty, nor do we collect customs and duty or get a cut of the money you pay in taxes.
