Sometimes people prefer to place their orders for products as a guest. This is normally not a problem, your item will be sent out to your mailing address. If you would like to associate your order number with an account you made, after the order was placed, please send us an email to sales@goodereader.com or call us toll free or send an SMS to (833) 373-2337 and we would be glad to help.
When ordering with Good e-Reader it is important that you register an account. It will allow our system to send you email or SMS confirmations on your order and automatically let you know when your order has been shipped, including your tracking number.
We are authorized distributors of Boyue, Onyx Boox and Pocketbook e-readers. This allows us to directly deal with these companies and sort out any issues with your digital reader. Benefits include a timely RMA system, repairs and accelerated warranties.
Good e-Reader Store
1505 Renfrew St.
Vancouver BC V5K4C8
Canada
(833) 373-2337
Good e-Reader Customer Service via telephone is available from 10 AM PST to 8PM PST Monday to Friday and 9AM PST to 9PM PST on weekends. Outside of normal business hours you can contact us via email.
If you would prefer to contact Good e-Reader via email you can send us sales related inquiries to sales@goodereader.com or support issues to support@goodereader.com
If you have any questions about your current or future order please call us Toll Free at (833) 373-2337 and hit extension 0. You can also text Good e-Reader at the same number.
The reality of purchasing products from a different country is that you will have to pay taxes and duty. The amount that you will pay will dependant on the e-reader that you purchase. Something that does not cost very much, will not result in much tax or duty, whereas a $1,500 product might cost a little bit more.
Taxes and Duty are conducted once the product arrives in your home country. Good e-Reader is not responsible for how much you pay in taxes and duty.
Good e-Reader ships the vast majority of products from Vancouver, British Columbia, Canada. Canada Post is our shipping carrier of choice and shipping is affordable within Canada and to the United States. Outside of Canada things tend to get more expensive, because of the various handoffs. E-Readers are also expensive, so we tend to insure them and all products require a signature.
If you find the shipping fees too expensive in your home country, please send us an email and we might be able to slightly lower them on a case by case basis. This depends on the weight of the box and the size and other requirements.
Return of Merchandise or RMA is a process in which you can return your item for a refund or to have it repaired. In order to qualify for an RMA number you first need to contact Good e-Reader via email and outline your request. This could be a for a myriad of reasons, such as;
- E-Reader arrived broken
- There is a defect in the e-reader after a few days of use
- The USB port does not carry a charge
- The E Ink screen is broken or damaged
- Buyers Remorse and want a refund
In order to get an RMA number you must provide our agents with the serial number on the back of the box and include your order number. You must outline exactly what is wrong with the e-reader or if you would like to apply for a refund. Once you have attained an RMA number you will be provided with an address to ship the unit to have it inspected.
The customer is responsible for all shipping fees during the RMA process.
If you would like to apply for an RMA number, please send us an email to support@goodereader.com