GOODEREADER
1505 Renfrew st.
Vancouver, BC
V5K4C8
Canada
Due to security concerns users can enter a wrong login and password up to three times, before users IP is temporarily blocked. Within thirty minutes a user can try and login again.
We implemented this policy for the safety and security of the republic Good e-Reader and our loyal users. The world is full of unscrupulous scallywags and nerdowells, who enjoy strife, discord and malice. It is critically important that our users accounts remain secure.
If you found you cannot login to your account or the forget password form is not working correctly, please visit the Contact FAQ for further details on how to get in touch.
When you have placed an order with the Good e-Reader Store, you can track the shipment process in the "My Account" section. When a tracking number has been generated for you order, this information will be displayed. Customers should also receive an automatic notification via email or SMS. If you have paid via PayPal, the tracking information should be attached to your order and Paypal will send the out an additional notification.
The attachment of tracking numbers may vary, depending on stock availability.
All of the items in the Good e-Reader Store are in USD.
Sometimes people prefer to place their orders for products as a guest. This is normally not a problem, your item will be sent out to your mailing address. If you would like to associate your order number with an account you made, after the order was placed, please send us an email to sales@goodereader.com or call us toll free or send an SMS to (833) 373-2337 and we would be glad to help.
When ordering with Good e-Reader it is important that you register an account. It will allow our system to send you email or SMS confirmations on your order and automatically let you know when your order has been shipped, including your tracking number.
We are authorized distributors of Boyue, Onyx Boox and Pocketbook e-readers. This allows us to directly deal with these companies and sort out any issues with your digital reader. Benefits include a timely RMA system, repairs and accelerated warranties.
Good e-Reader Customer Service via telephone is available from 10 AM PST to 8PM PST Monday to Friday and 9AM PST to 9PM PST on weekends. Outside of normal business hours you can contact us via email.
If you would prefer to contact Good e-Reader via email you can send us sales related inquiries to sales@goodereader.com or support issues to support@goodereader.com
If you have any questions about your current or future order please call us Toll Free at (833) 373-2337 and hit extension 0. You can also text Good e-Reader at the same number.