If you need assistance with placing an order or want a product recommendation, feel free to reach out to us on Facebook Messenger. This is a great way to get immediate help and support. We also are here to answer any of your shipping related queries on existing product orders.
If you need any help with placing an order or want to find out more about an order you placed, please email our at Sales Department
Do you place multiple orders with the Good e-Reader Store? Want to save money and receive free shipping? Introducing “Goodie.” A new program that gives you free shipping and a giant 10% discount on all of your orders! This is a tremendous way to save on your big and small purchases alike.
When you sign up for Goodie Membership you will see the 10% savings when you add a product to your cart and also a notification that you qualify for free shipping. It will also provide you with a total, which will always be lower than the list price of a product. During the checkout process, you will once again see the total savings and free shipping.
If you want to pay via Chrome Pay, Apple Pay, Microsoft Pay, it is very easy. Simply, add a product to your cart and then click view cart. The free shipping and discounts will automatically be applied.
The Goodie Membership program also stacks with existing coupon codes, so you can save BIG!
As you know, CVOID-19 has resulted in millions of people practicing social distancing and a copious number of businesses have closed. Good e-Reader remains open during these turbulent times, but the virus is having an adverse effect on the e-reader industry.
You can expect slight delays when placing your order to when the actual shipment occurs. This is due to a myriad of factors. Some of our manufacturing and distribution partners have delays in place because some of them are based in China. Couriers and shipments are slower. We also spend time disinfecting all of the boxes, to ensure a sanitary conditions.
If you want to learn more about the device you want to purchase or if you have already received it, Good e-Reader has just launched a new quick start guide and user manual section on the website. Every e-reader that is available for sale on the online store has a digital guide available to download for free. They are in PDF and can be accessed on your MAC/PC or e-reader.
When you place your order or to ship out your order, Good e-Reader requires your phone number. This is because Canada Post, FEDEX, DHL or EMS needs a contact number to call you if your package is going to be late or to contact you.
During the checkout process please include a contact number and area code where the shipping company may contact you. If you have already placed your order and do not enter a phone number, please call us toll-free at 1-833- 373-2337 or send an email to sales@goodereader.com
All of the products listed on the Good e-Reader Store are in US dollars (USD)
When you have placed an order with the Good e-Reader Store, you can track the shipment process in the “My Account” section. When a tracking number has been generated for you order, this information will be displayed. Customers should also receive an automatic notification via email or SMS. If you have paid via PayPal, the tracking information should be attached to your order and Paypal will send the out an additional notification.
The attachment of tracking numbers may vary, depending on stock availability.
Sometimes people prefer to place their orders for products as a guest. This is normally not a problem, your item will be sent out to your mailing address. If you would like to associate your order number with an account you made, after the order was placed, please send us an email to sales@goodereader.com or call us toll free or send an SMS to (833) 373-2337 and we would be glad to help.
When ordering with Good e-Reader it is important that you register an account. It will allow our system to send you email or SMS confirmations on your order and automatically let you know when your order has been shipped, including your tracking number.
