Return of Merchandise or RMA is a process in which you can return your item for a refund or to have it repaired. In order to qualify for an RMA number you first need to contact Good e-Reader via email and outline your request. This could be a for a myriad of reasons, such as;
- E-Reader arrived broken
- There is a defect in the e-reader after a few days of use
- The USB port does not carry a charge
- The E Ink screen is broken or damaged
- Buyers Remorse and want a refund
In order to get an RMA number you must provide our agents with the serial number on the back of the box and include your order number. You must outline exactly what is wrong with the e-reader or if you would like to apply for a refund. Once you have attained an RMA number you will be provided with an address to ship the unit to have it inspected.
The customer is responsible for all shipping fees during the RMA process.
If you would like to apply for an RMA number, please send us an email to support@goodereader.com
Items from our store all include a 1 year limited manufacturer’s warranty covering hardware defects. Customer will be responsible for all shipping and customs charges in all directions to and from our depo. In order to qualify for a warranty claim you first have to be issued an RMA number that documents your issue.
Customer may return most defective Products directly to Seller within fifteen 15 days of receiving the product. If the product arrives and the shipping box is damaged, please do not accept the package and do a return to sender. We will send you a new device right away, once we receive your damaged item.
Customers have 15 days to apply for a refund. Refunds are processed via an RMA number. The RMA number can be attained by emailing us at sales@goodereader.com. Once your RMA number has been generated the customer is responsible for shipping the product back to Good e-Reader. Refunds are subject to a 15% restocking fee.
We recommend that if you are trying to get something shipped to you for the holiday season to have your orders placed before December 16th 2018. If you place your order between December 17th and December 22nd, we recommend to choose the Expedited shipping option.
Most of the e-readers that we sell are mailed out from Vancouver, British Columbia Canada. Once your order has been verified and payment has been accepted Good e-Reader normally sends out the product within a few days. If a product is being sent directly from the manufacturer, it could sometimes take up to two weeks.
Store Usage Policy
Thanks for shopping at Goodereader.com for all of your e-reader, E-Ink and tablet needs. Good e-Reader has been directly selling accessories, e-readers and tablets since 2008 and have shipped out over 172,000 items. If you are not entirely satisfied with your purchase, we’re here to help. Good e-Reader.com is an international-friendly company and we ship anywhere in the world. All of our products are charged in USD (united states dollars).
Returns
Defective Product Returns
Returned Products Must Be Complete
Customer Shipping Insurance
Refusal/Receipt of Damaged Products
Refunds
Return Merchandise Authorization (RMA) Number
The customer is responsible for shipping the item to Good e-Reader and paying the 15% restocking fee.
Once Seller has received the item, they will inspect it and send notification to customer that Seller has received the returned item. Customer will immediately be notified on the status of your refund after inspecting the item. If your return is approved, a refund to your credit card (or original method of payment). Good e-Reader will process the refund within 12 business days and it might take longer for your bank or credit card company to fully process it.
1. IMPORTANT INFORMATION
You should carefully read the following Terms and Conditions. Your purchase or use of our products implies that you have read and accepted these Terms and Conditions.
2. IMAGERY, CLIPARTS AND FONTS
All imagery, clipart and fonts used in our products are royalty-free and are the integral part of our products. One Time Usage License and Developers License give you the right to use images, clipart and fonts only as a part of the website you build using your template. You can use imagery, clipart and fonts to develop one project only. Any kind of separate usage or distribution is strictly prohibited. All images and illustrations used in templates come in a single layer, as is.
3. MODIFICATIONS
If you have not received the Buyout License, you shall not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium. You also shall not offer them for redistribution or resale of any kind without prior written consent from our company.
4. UNAUTHORIZED USE
We do not install any of our products which require installation (osCommerce templates, Zen Cart templates, etc.) Installation is a paid service which is not included in the package price.
5. ASSIGNABILITY
You shall not sub-license, assign, or transfer the any mentioned above to any entity without prior written consent from our company..
Our company reserves the right to change or modify these terms with no prior notice.
6. OUR REFUND POLICY
Since our Blog is offering non-tangible, irrevocable goods we do not issue refunds after the product is shipped, which you acknowledge prior to purchasing any product at our site. Please make sure that you’ve carefully read ‘sources available’ section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis at our sole discretion. The deadline for any refund claim is one week after the delivery date. The refund is issued to you after we receive a Waiver of Copyright signed by you. This is a required condition.
7. OWNERSHIP
You do not claim intellectual property right or exclusive ownership to any of our products, modified or unmodified. All products are property of independent content providers. Our products are provided “as is” without warranty of any kind, either expressed or implied. In no event shall our company or its agents be liable for any damages including, but not limited to, direct, indirect, special, punitive, incidental or consequential, or other losses arising out of the use of or inability to use our products.
8. INSTALLATIONS
We do not install any of our products which require this (osCommerce templates, Zen Cart templates, etc.). Installation is a paid service which is not included in the package price.
9. ANTIFRAUD CHECK
Customer purchase can be suspended for manual antifraud check for 10-20 minutes as well as it can be suspended for a longer term for more serious investigations. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.
10. THIRD-PARTIES SERVICES
We may use third parties to provide certain services accessible through the website. Our website does not control these third parties or their services, and you agree that our company will not be liable to you in any way for your use of such services. These third parties may have their own terms of use and other policies. You agree to comply with such terms and policies as well as these. If any such terms or policies conflict with our terms, agreements or policies, you must comply with those of our website.
11. INFORMATION DISCLOSURE
You may not disclose any order information including, but not limited to, Order ID, download link, etc.
Our company reserves the right to change or modify these terms at any time.
12. The Good e-Reader and Playbook App Store is a labor of love and we currently have over 17,000 apps on our service. The apps we have for both Android and Blackberry are designed for our app store only. We do not condone or approve of re-posting our apps on other websites. The Blackberry Signing keys we have are licensed to Good e-Reader and OakBranch Media Inc and are not approved for any other website, but our own. By using Good e-Reader and the Good e-Reader App Store, you are agreeing to not generate revenue or copy our apps to your service or store for re-posting. We do condone sharing of links to specific apps on any social media platform, forum, blogging or anywhere else on the internet. You are just not allowed to download our apps and post them on your website.
13. Good e-Reader Assumes no Liability for the apps uploaded via our APK TO BAR Converter. It is a public tool, by using this tool you are verifying that the apps are free, not paid. This tool allows for the processing of converting free APK Android Files to a Blackberry 10 and Blackberry Playbook BAR File. This tool allows you to easily convert any APK file to a Blackberry friendly BAR file. This tool is public, and allows the public to convert files they have downloaded from other Android APP stores and convert it for Blackberry. We will NOT tolerate piracy or paid app content, we take this matter very seriously. Users who use this tool are encouraged NOT to upload ANY paid app to convert, even if you have purchased it yourself. Our tool is merely for FREE apps found on all of our app stores.
14. Legal. Good e-Reader is a registered Canadian Corporation and any legal action against Good e-Reader, the Good e-Reader App Store and Oakbranch Media Inc shall exclusively be dealt with in a Canadian Court of Law in Vancouver, British Columbia Canada. By using our network of websites you are agreeing to this.
This privacy policy sets out how Good E-Reader uses and protects any information that you give Goodereader.com when you use this website.
Good E-Reader is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Good E-Reader may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Jan 1 2010
What we collect
We may collect the following information:
•name and job title
•contact information including email address
•demographic information such as postcode, preferences and interests
•other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
•Internal record keeping.
•We may use the information to improve our products and services.
•We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
•From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
•whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
•if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@goodereader.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please send us an email to sales@goodereader.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
