Good e-Reader ships our products to almost every country in the world. We believe everyone should have equal access to e-readers and tablets.
Good e-Reader ships a fair amount of products overseas. A select number of products will be shipped from Japan, China, USA and Hong Kong. Shipping from these countries to addresses outside of these countries will sometimes result in taxes. When a product enters your country, from outside the country, customs and duty will have to be paid. Good e-Reader is not responsible for customs and duty, nor do we collect customs and duty or get a cut of the money you pay in taxes.
We are authorized distributors of Boyue, Dasung, Onyx Boox, Pocketbook, and SuperNote e-readers. This allows us to directly deal with these companies and sort out any issues with your digital reader. Benefits include a timely RMA system, repairs and accelerated warranties.
Good e-Reader Customer Service via telephone is available from 10 AM PST to 8PM PST Monday to Friday and 9AM PST to 9PM PST on weekends. Outside of normal business hours you can contact us via email.
If you would prefer to contact Good e-Reader via email, you can send us billing related inquiries to billing@goodereader.com, sales related inquiries to sales@goodereader.com or support issues to support@goodereader.com
The reality of purchasing products from a different country is that you will have to pay taxes and duty. The amount that you will pay will dependant on the e-reader that you purchase. Something that does not cost very much, will not result in much tax or duty, whereas a $1,500 product might cost a little bit more.
Taxes and Duty are conducted once the product arrives in your home country, by your government and not Good e-Reader. We are not responsible for your countries customs and duty, nor do we collect it on your behalf.
Good e-Reader ships the vast majority of products from Vancouver, British Columbia, Canada. Canada Post is our shipping carrier of choice and shipping is affordable within Canada and to the United States.
A select number of products will be shipped from our offices in Taiwan, Japan or China, or sometimes directly from the USA. All products shipped from international markets will be shipped via DHL or another well known carrier.
If you find the shipping fees too expensive in Canada or the USA, please send us an email and we might be able to slightly lower them on a case by case basis. This depends on the weight of the box and the size and other requirements.
Return of Merchandise or RMA is a process in which you can return your item for a refund or to have it repaired. In order to qualify for an RMA number you first need to contact Good e-Reader via email and outline your request. This could be a for a myriad of reasons, such as;
- E-Reader arrived broken
- There is a defect in the e-reader after a few days of use
- The USB port does not carry a charge
- The E Ink screen is broken or damaged
In order to get an RMA number you must provide our agents with the serial number on the back of the box and include your order number. You must outline exactly what is wrong with the e-reader or if you would like to apply for a refund. Once you have attained an RMA number you will be provided with an address to ship the unit to have it inspected.
The customer is responsible for all shipping fees during the RMA process.
Please contact store@goodereader.com for RMA assistance.
Items from our store all include a 1 year limited manufacturer’s warranty covering hardware defects. Customer will be responsible for all shipping and customs charges in all directions to and from our depo. In order to qualify for a warranty claim you first have to be issued an RMA number that documents your issue.
You can fill out an online application form to apply for a warranty related issue.
Customer may return most defective Products directly to Seller within fifteen 14 days of receiving the product. If the product arrives and the shipping box is damaged, please do not accept the package and do a return to sender. We will send you a new device right away, once we receive your damaged item.
Please send an email to store@goodereader.com for all RMA Concerns.
We recommend that if you are trying to get something shipped to you for the holiday season to have your orders placed before December 16th 2018. If you place your order between December 17th and December 22nd, we recommend to choose the Expedited shipping option.
