When you have placed an order with the Good e-Reader Store, you can track the shipment process in the "My Account" section. When a tracking number has been generated for you order, this information will be displayed. Customers should also receive an automatic notification via email or SMS. If you have paid via PayPal, the tracking information should be attached to your order and Paypal will send the out an additional notification.
The attachment of tracking numbers may vary, depending on stock availability.
The reality of purchasing products from a different country is that you will have to pay taxes and duty. The amount that you will pay will dependant on the e-reader that you purchase. Something that does not cost very much, will not result in much tax or duty, whereas a $1,500 product might cost a little bit more.
Taxes and Duty are conducted once the product arrives in your home country. Good e-Reader is not responsible for how much you pay in taxes and duty.
Good e-Reader ships the vast majority of products from Vancouver, British Columbia, Canada. Canada Post is our shipping carrier of choice and shipping is affordable within Canada and to the United States. Outside of Canada things tend to get more expensive, because of the various handoffs. E-Readers are also expensive, so we tend to insure them and all products require a signature.
If you find the shipping fees too expensive in your home country, please send us an email and we might be able to slightly lower them on a case by case basis. This depends on the weight of the box and the size and other requirements.
We recommend that if you are trying to get something shipped to you for the holiday season to have your orders placed before December 16th 2018. If you place your order between December 17th and December 22nd, we recommend to choose the Expedited shipping option.
Over the course of the past four weeks, Canada Post has been on Strike. This is the carrier Good e-Reader primarily does business with. The strikes have been rotating between different cities and there is a tremendous backlog of products that are trying to get into the country, but also leave. Products that Good e-Reader ships from Canada will have delays.
The Canadian government just passed legislation that forced Canada Post employees back to work. There is still a backlog of products, but this situation should resolve soon.
Most of the e-readers that we sell are mailed out from Vancouver, British Columbia Canada. Once your order has been verified and payment has been accepted Good e-Reader normally sends out the product within a few days. If a product is being sent directly from the manufacturer, it could sometimes take up to two weeks.