We are authorized distributors of Boyue, Dasung, Onyx Boox, Pocketbook, and SuperNote e-readers. This allows us to directly deal with these companies and sort out any issues with your digital reader. Benefits include a timely RMA system, repairs and accelerated warranties.
Return of Merchandise or RMA is a process in which you can return your item for a refund or to have it repaired. In order to qualify for an RMA number you first need to contact Good e-Reader via email and outline your request. This could be a for a myriad of reasons, such as;
- E-Reader arrived broken
- There is a defect in the e-reader after a few days of use
- The USB port does not carry a charge
- The E Ink screen is broken or damaged
- Buyers Remorse and want a refund
In order to get an RMA number you must provide our agents with the serial number on the back of the box and include your order number. You must outline exactly what is wrong with the e-reader or if you would like to apply for a refund. Once you have attained an RMA number you will be provided with an address to ship the unit to have it inspected.
The customer is responsible for all shipping fees during the RMA process.
If you would like to apply for an RMA number, fill out an online application form.
Items from our store all include a 1 year limited manufacturer’s warranty covering hardware defects. Customer will be responsible for all shipping and customs charges in all directions to and from our depo. In order to qualify for a warranty claim you first have to be issued an RMA number that documents your issue.
You can fill out an online application form to apply for a warranty related issue.