Thank you for shopping with Good e-Reader. You must have a phone number associated with your order. If you have any questions regarding your order, please get in touch with our customer service team, which is open 24/7. You can email us at sales@goodereader.com or call us toll-free at (833) 373-2337. Suppose you have placed an order as a guest. We invite you to register an account; you will receive an email notification when your package has been shipped out.
If you have not registered an account, you can create one, email or call us, and let us know your order ID number and the user name so we can associate the order with your account. We have a customer portal available. This is useful for finding the tracking number once the product has been shipped out. There is also an invoice system where you can generate your own Performa PDF that lists the amount you paid for your order, shipping and all other details. This is useful if you ordered an e-reader or accessory for your business and need a receipt. Additionally, some couriers need an invoice for customs clearance. When you place an order, you will automatically receive a PDF and a transaction record via email. You can find the user dashboard and customer service portal HERE.
If you have a phone number on your order form, you will automatically receive an SMS verifying the order. When the product has been shipped out, you will also receive an SMS with the tracking number and courier. When placing an order, you will receive a copy of the information listed below and a PDF receipt. Accounts are now optional.
The Good e-Reader Staff extends our deepest gratitude for trusting us with your business.