Return & Refund Policy
Thanks for shopping at Goodereader.com for all of your e-reader, E-Ink and tablet needs. Good e-Reader has been operating our own store since 2008 and have shipped thousands of units over the years. If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Customer will be responsible for all Shipping charges and Import Taxation.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Items from our store all include a 1 year limited manufacturer’s warranty covering hardware defects. Customer will be responsible for all shipping and customs charges in all directions to and from our depo. In order to qualify for a warranty claim you first have to be issued an RMA number that documents your issue.
Items from our store will be fulfilled from Vancouver, British Columbia Canada via CANADA POST Expedited parcel service. We usually ship out within 3-5 business days. Your item’s delivery time will depend on the postal service in your country. Customer will be responsible for all applicable customs, duties, and import taxation on orders outside of CANADA.
From time to time we might adjust the shipping cost of our products. Retroactive discounts based on shipping changes cannot be refunded.
If you would like to get into contact with us, please use the contact form and one of our representatives will be in touch with you shortly.
Vancouver, BC, Canada