Store Usage Policy
Thanks for shopping at Goodereader.com for all of your e-reader, E-Ink and tablet needs. Good e-Reader has been directly selling accessories, e-readers and tablets since 2008 and have shipped out over 172,000 items. If you are not entirely satisfied with your purchase, we’re here to help. Good e-Reader.com is an international-friendly company and we ship anywhere in the world. All of our products are charged in USD (united states dollars).
Defective Product Returns
Returned Products Must Be Complete
Customer Shipping Insurance
Refusal/Receipt of Damaged Products
Return Merchandise Authorization (RMA) Number
The customer is responsible for shipping the item to Good e-Reader and paying the 15% restocking fee.
Once Seller has received the item, they will inspect it and send notification to customer that Seller has received the returned item. Customer will immediately be notified on the status of your refund after inspecting the item. If your return is approved, a refund to your credit card (or original method of payment). Good e-Reader will process the refund within 12 business days and it might take longer for your bank or credit card company to fully process it.
Items from our store all include a 1 year limited manufacturer’s warranty covering hardware defects. Customer will be responsible for all shipping and customs charges in all directions to and from our depo. In order to qualify for a warranty claim you first have to be issued an RMA number that documents your issue.
Items from our store will be fulfilled from Vancouver, British Columbia Canada via CANADA POST Expedited parcel service. We usually ship out within 3-5 business days. Your item’s delivery time will depend on the postal service in your country. Customer will be responsible for all applicable customs, duties, and import taxation on orders outside of CANADA.
Some products you order will be delivered from some of our retail partners. They will be shipped to you outside of Canada. If you live in Canada you will subject to taxes and duty.
From time to time we might adjust the shipping cost of our products. Retroactive discounts based on shipping changes cannot be refunded.
If you would like to get into contact with us, please use the contact form and one of our representatives will be in touch with you shortly.
Vancouver, BC, Canada