Store Usage Policy
Thanks for shopping at Goodereader.com for all of your e-reader, E-Ink and tablet needs. Good e-Reader has been directly selling accessories, e-readers and tablets since 2008 and have shipped out over 300,000 items. Good e-Reader.com is an international-friendly company and we ship anywhere in the world. All of our products are charged in USD (united states dollars). By using our site and store, you agree to the below terms.
Items from our store all include a 1 year limited manufacturer’s warranty covering hardware defects. Customer will be responsible for all shipping and customs charges in all directions to and from. In order to qualify for a warranty claim you first have to be issued an RMA number that documents your issue.
Items from our store will be fulfilled from one of 4 locations; Vancouver, Canada, Chicago, IL, USA, Hong Kong, or Tokyo, Japan. If you are unsure as to where they ship from, please email us or call us prior to your purchase.
DUTIES + TAX
As we pay tax and duties on all items in our store, you will be responsible for any applicable taxes or duties that may occur upon receiving your item. We do NOT collect any tax or duties from you at any point in the transaction. All taxes and duties do not reach us or any part of Good e-Reader. All duties are paid to the respective country, broker, courier or parcel service upon clearance or receival of the item itself.
Online Warranty and RMA System
Good e-Reader has an online RMA and Warranty Service for customers who purchased an item from the Good e-Reader Store. You have to register an account and have your order associated with your account. You should have done this during the ordering process, but if you checked out as a guest. If this is the case please send an email to firstname.lastname@example.org and we will do this for you promptly.
You can access our online warranty and RMA submission platform HERE.
If you would like to get into contact with us, please use the contact form and one of our representatives will be in touch with you shortly.
Vancouver, BC, Canada