An Amazon policy that the online retail giant enacted in order to ensure good customer service--arguably a characteristic of the company that does make it stand out in terms of customer satisfaction--have some authors and publishers nearing outrage. At the present, the return/refund policy from the retailer allows consumers to purchase, download, and potentially read an ebook, … [Read more...] about Petition Started on Behalf of Authors to Halt eBook Refunds on Amazon
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