Every prominent newspaper and tech site provides recommendations on the top e-readers or e-notebooks. There is no shortage of brands that sell devices directly to the consumer or through third-party marketplaces, such as Amazon. One of the most critical aspects of e-reader ownership is the customer service experience. Inevitably, sometimes things go wrong with your device … [Read more...] about What e-reader company has the best customer service?
kobo customer service
Kobo Starts to put a Priority on Customer Service
Kobo has never had a stellar customer service record when it comes to support for their digital bookstore or their line of tablets and e-readers. This is starting to change as the Canadian based company is putting a heavy priority on developing new technologies and changing the way they go about solving customer issues. International expansion has been the primary focus at … [Read more...] about Kobo Starts to put a Priority on Customer Service
Kobo Developing New Customer Service Program – Click 2 Call
Kobo has consistently been rated one of the worst companies to deal with for customer service issues. The Canadian based company realizes they are doing a poor job and are secretly developing a new program called "Click 2 Call." The Leaked document says "In our ongoing effort to improve our Customer Experience, we are pleased to announce the introduction of the next phase of … [Read more...] about Kobo Developing New Customer Service Program – Click 2 Call
Rate your experiences with Kobo Customer Service
Kobo Customer Service is a wicked and harsh mistress! You only have to look as far as a few of our posts HERE and HERE with thousands of comments to see peoples utter disdain on the entire Kobo customer service experience. The company outsources all of its support to India and most of the call center representatives have never had a Kobo in their hands, in their life. This … [Read more...] about Rate your experiences with Kobo Customer Service