Barnes and Noble has been experiencing massive problems with its website. Customers are facing difficulties in accessing any of their paid content when logging into the company’s dedicated web-page. The online browser based reader has been down since Thursday and many people are not able to make purchases or sync their content. A growing number of users have been letting us know that their gift-card balance is showing zero, even though they have credit on their account. Pleas for assistance sent over to B&N’s customer service or tech support department are going unanswered.
The main Barnes and Noble website is loading fine, but if you want to view any content stored in your account you will be greeted with a slew of error messages. When the webpage does load, in rare cases, you see an entire screen of SQL errors. All of the dedicated apps for iOS, Android, and a myriad of other platforms seem to be running fine and the problem seems to be isolated to the web content.
Michael Kozlowski is the Editor in Chief of Good e-Reader. He has been writing about audiobooks and e-readers for the past ten years. His articles have been picked up by major and local news sources and websites such as the CBC, CNET, Engadget, Huffington Post and the New York Times.