Every prominent newspaper and tech site provides recommendations on the top e-readers or e-notebooks. There is no shortage of brands that sell devices directly to the consumer or through third-party marketplaces, such as Amazon. One of the most critical aspects of e-reader ownership is the customer service experience. Inevitably, sometimes things go wrong with your device … [Read more...] about What e-reader company has the best customer service?
customer service
Barnes and Noble is Sacking Customer Service and Digital Leads
Barnes and Noble has sacked many employees this morning, many showed up to work and told they no longer had jobs. This included customer service personal, cashiers, Nook staff and digital leads in the ebook department. The exact number of people who were fired is not known, but the bookseller has 26,000 people working for them in the United States since last April. B&N had a … [Read more...] about Barnes and Noble is Sacking Customer Service and Digital Leads
Kobo Customer Support is Still Abysmal
Kobo has the worst customer support out of any any company actively developing e-reader hardware and selling digital books. Their call centre is based in India and they have no device experience and simply read from scripts. Many of the tier one support representatives have never handled a Kobo product. There are thousands of damning reviews about calling in for a simple task … [Read more...] about Kobo Customer Support is Still Abysmal