In my line of work, I have the opportunity to test drive a lot of apps –many good but more that aren’t; every now and then, my mind is blown and I feel a little mad that I didn’t create it myself. Path Talk falls into that last category, quickly becoming one of my favourite apps of all time since it’s launch earlier this year. Having been available in the US and Canada for several months now, lucky users in the UK, Ireland, Australia, and New Zealand can finally experience my joy.
Those that know me are well aware that I hate phone calls: I hate answering them and I hate making them. Path Talk makes it possible for me to accomplish many of the tasks that used to require a voice call all with in-app text messages. My first inquiry determined that the restaurant around the corner from my home accepted debit cards for deliveries, but that is only where I began. It may seem lazy, but I prefer to think of it as convenient –turn to Path Talk when you wouldn’t otherwise be able to make call. Ask the Path agents to make you a haircut appointment just before you walk into a meeting or have them check to see if an item is in stock at your local retailer before you make the trip.
In the end, the purpose of Path Talk is to give business the opportunity to provide amazing customer service –not entirely unlike the ‘chat live’ options seen on many websites over the years, only the legwork is being done on your behalf… no more waiting for the next available agent (who might actually be a robot) to assist you.
No matter how you use Path Talk, it is exactly the kind of app that really makes your life easier; though I’m not going to lie, I would like to see the database of things these Path Agents have been asked to inquire about.
If you haven’t given Path Talk a try, you should download it now for your Android device.
Jillian Koskie is an experienced software developer, content writer, project manager and usability design expert. With over 17 years in these roles, Jillian has enjoyed applying her skill-set to assist clients and users across a wide variety of sectors including: legal, health, and financial services. Combining these professional opportunities with a love of technology, Jillian is pleased to contribute articles, opinions, and advice to numerous news outlets, websites, and publications.