Apple is in the process of developing a customized app that will scan your iPhone or iPad and let you know if there is any hardware or software problems.
There are direct options for chatting with an adviser, scheduling an in-store visit (which lists the next available appointment at a local Apple Store), and sending a device in for service, along with a list of support documents and guides to solve common problems like using iTunes to do a restore, maximizing battery life, or upgrading to the latest version of iOS.
According to an “insider,” the app is tied to an Apple ID and will automatically list all of the devices that each person owns, giving them direct access to pre-defined troubleshooting problems, much like Apple’s support site does now. From there, it walks users through all of the available support options. It’s said to be “highly interactive and well integrated.”
This app is not only meant to assist customers in everyday problems but also will help Genius Bar tech support staff in knowing what the problem is, before you even walk into the appointment.
Michael Kozlowski is the editor-in-chief at Good e-Reader and has written about audiobooks and e-readers for the past fifteen years. Newspapers and websites such as the CBC, CNET, Engadget, Huffington Post and the New York Times have picked up his articles. He Lives in Vancouver, British Columbia, Canada.
