The Kobo E-Reader is having Lots of Problems

My kobo stopped working and i called customor service and they basically told me that Kobos are a piece of crap and they suggest i look in to buying a nook or a kindle. To Funny in my opinion. They actually told me to buy something from their competitors.

I agree a piece of crap, mine lasted all of 3 months then display froze and Kobo wants 59.95 plus shipping and handling to fix it.
 
DO NOT BUY UNDER ANY CIRCUMTANCES

FIRST OF ALL THE PEOPLE IN THEIR CUSTOMER SERVICE  HAVE A PROBLEM SPEAKING CLEAR ENGLISH…I HAVE BEEN HAVING A PROBLEM FOR OVER 2 MONTHS TO GET MY KOBO FIXED….THE WIFI DOES NOT WORK….ALL I KEEP GETTING IS THE RUN AROUND…DO STRESSFUL, WILL NOT RECOMMEND A KOBO TO MY WORST ENEMY….

…You dont need Adobe Digital Editions or the Kobo program, you can directly put epubs and pdfs onto your Kobo simply by dragging and dropping files. All my books are from other sources, not by for/through Kobo and they work fine. 

My two months old Kobo Touch froze completely. Not responding to anything, including soft and hard resets. Customer Care only got back to me after three calls and then asked me to send the reader to them for evaluation and pay for shipping and insurance myself. I don’t think so. Anyone looking to buy a Kobo, Don’t!

I just got one today from my grandmother… and though I was thrilled at the idea… It’s kind of disappointed at how slow it is…  Manga is annoying to read because there’s a blank page after everything normal page… and a lot of the font in the speech bubbles is difficult to read at times…  The key pad to move yer cursor is also very small and difficult to press without over lapping buttons and selecting some random function.

Am I the only one who has pages that flicker negative for a moment before they go to the next page??

My wife got one of these things for xmas, yeh its a peice of shit but it kind of works. Disappointed that the books that were supposed to be on the thing had files missing. I was surprised to find  out my wifes unit is wireless and that part of it works fine
After I updated the software it worked a bit better, still its buggy.

Ugh! I have owned a Kobo for a year and have had absolutely no problems with it. For Christmas I received a Kobo Touch and the darn thing keeps freezing on me. It will work for awhile when I touch to turn the pages and then out of the blue it will just quit. To get it started again I have to turn it off. Not just for a second but for a few minutes. It’s frustrating! Has anyone else had this problem and has resolved it or should I take it back before it’s too late to get a refund? Thanks in advance!

I cannot set up my Kobo touch on my mac computer. Anyone else have this problem?

I was originally told that once i had unboxed my Kobo, that it was no longer covered by its warranty. three phone calls later, i managed to get to someone who agreed that this wasn’t the case. it took after this point to get OK’d for an RMA, a month for them to send back my Kobo. When they did, the box said they sent it to “Kelowna, Ontario” despite the fact this i had written it for Kelowna BC. Somehow it managed to arrive back here despite that fact.

The RMA’d Kobo they sent me has a weak battery, barley lasting a week a charge, they didn’t send me a receipt back (and said i had to send them my original receipt with the Kobo) so i cant RMA the one i received back from them!!

I have since picked up a Sony reader, and found its a much better product than the Kobo.

Im still not able to connect my kobo to calibre,it was working fine for alomost 6 months and now i cant fetch news papers,i did a update for calibre,this may be the problem,ive tried everything,im going to try and exchange the kobo for a new one,if this dont work im goona try a sony book reader,im gettn really fed up.

I think the powers that be dont want us connecting our ereaders eo calbre when you get free news and mags.

None of you know what you’re talking about.  I’ve had a Kobo Touch for a while now and it’s absolutely perfect.  If the font size is too small you can go into something called “settings” and increase it….or did you not read the instructions?  You don’t even need to use the desktop software either.  Once connected to your PC, you can drag and drop files to the kobo folder.  Oh,and a word of advice…if it ain’t broke, don’t fix it.  Why would you install updates to a device that is working perfectly?  Will your device cease to function if you don’t install the updates?  NO!  More often than not (take Windows for example) updates do more harm than good.  Wake up morons, learn how to use your device and if everything else fails, READ THE DIRECTIONS!!!  I’m assuming that since you have an eReader, you can read….

I’ve been trying to help a friend with her 7″Eglide Reader 2 Ebook and just about am ready to throw it as far as I can out the window, I much prefer my Kindle for simply reading a darn book! First I accidentally touch “something” wrong and it instantly went from english to either Chinese or Japenese and how do you fix something like that when you can’t read the instructions to put it back? Just by hours of fooling around touching different icons and pure luck I got it back to English and it re-set itself. But then I had to re-connect it to my wireless server and now the weirdest thing is when I try to type my password onto the keyboard the letters seem to be backward or something. For example if I touch an S an L comes up. So I’m stumped now, I’ve been on the Kobo customer service site asking the questions in many different ways in how do I fix the keyboard the so far that questions doesn’t seem to be understood. The reason she gave me this in the first place was she couldn’t make the page turn, she’s 77 years old, her kids should have given her something much much simpler. Any ideas on this keyboard thing??

I’ve been trying to help a friend with her 7″Eglide Reader 2 Ebook and just about am ready to throw it as far as I can out the window, I much prefer my Kindle for simply reading a darn book! First I accidentally touched “something” wrong and it instantly went from English to either Chinese or Japenese and how do you correct something like that when you can’t read the instructions to put it back? Just by hours of fooling around touching different icons and pure luck I got it back to English and it re-set itself. But then I had to re-connect it to my wireless server and now the weirdest thing is when I try to type my password onto the keyboard the letters seem to be backward or something. For example if I touch an S an L comes up. So I’m stumped, I’ve been on the Kobo customer service site asking the questions in many different ways in how do I fix the keyboard but so far that question doesn’t seem to be understood. The reason she gave me this in the first place was she couldn’t make the page turn, she’s 77 years old, her kids should have given her something much much simpler. Any ideas on this keyboard thing, is there a reason it’s all of a sudden turned around??
thanks

I bought a Kobo Vox and am still having trouble using it. I HAVE READ the instructions. Called Kobo twice and am still having trouble. The only thing is, my problems seems to be the same as those people who bought a Kobo Vox to upgrade from an earlier eReader – mine was a Sony Touch. So I’m afraid your comment about reading info in irrelevant for these type of people. I’ve literally gone through the ringer for this problem.

So, try buying a epub or pdf from another site then try downloading it to your Kobo. Assuming your Kobo is a Vox, then you will probably have the same trouble I am having. Things would be so much easier if people would listen or read the complainent and not try to palm off comments like read the instructions.

OK, I know a lot of people who prefer not reading instructions, but I for one have tried enough things – like using Calibre (doesn’t help when epub or pdfs have DRM – using Adobe Digitial Editions, which still doesn’t recognize my Vox (and as far as I can tell Kobo haven’t asked them to upgrade) and finally using two other pieces of software – OverDrive which only downloads items download from them and Aldiko which seems to be completely impossible to download!

I’m thinking about starting a Blog for this crap.

MT-Kobo,
Since u work for the company would you please tell me how to correct the freezing problem?  I plugged it into the computer to see that will correct it, it now is not recognized by the computer.  I just bought my first book and it seems that the only way I am going to be able to read it is to actually sit at my computer and read – not my idea of an enjoyable read!  this was a gift from my nephew and he lives out west, so my only option seems like to just let it die and forget I have it.  I’ve loved it for the few weeks I’ve been using it, but a frozen electronic book isn’t much good.  Back to good old paper for me.  Now I’m afraid to try ANY of the electronic book devices.  It’s a shame because it took this to get me to even consider switching (albeit occasionally) from paper to electronic.  Now I know why I enjoy good old fashioned books.  The think has been frozen now for almost an hour.  Guess it will shut off when the battery dies out.

im not having any problems what so ever with my kobo. Easy to use. Don’t know wqhat all you people are complaining about

I have been reading the comments but have not found one that address my problem.  When I try to open a book on my Kobo ereader it says “content blocked.”  Has anyone else encountered this problem?  I have contacted the help desk but have not heard back from them.